Create quantifiable project plans with clients based on each clients needs constraints and factory setup
Ensure factories use production data effectively to increase capacity quality and ROI
Track and record cases of factory improvement and ROI
Oversee overall client renewals and installation expansion
Maintain relationships with client engineers and senior management
Record distill and deliver client feedback to executives and Product to incorporate into future platform development and gotomarket strategy
Conduct Quarterly Business Reviews with client executives to consult on client strategy business objectives and their coordination with our value proposition
Qualifications:
3 years of experience working in manufacturing on process optimization or digital adoption either as a Consultant Engineer Lean Expert or as a customer success representative for a thirdparty SaaS vendor
Technical degree in Engineering Computer Science or similar or equivalent experience
Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion
Curiosity and enthusiasm about technology
Exceptional communication skills
Strong project management and selforganization skills
Preferred Qualifications:
Business management experience: operations management engineering management or similar
Understanding of factory and manufacturing financials
Experience translating business problems into technical solutions
Not your classic customer success role; must have manufacturing experience and have worked in a fastpaced vendor setting
Requires an engineering or computer science degree
Must handle a variety of different clients up to a maximum of 10 with a real whiteglove service approach
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