Senior AMS Consultant German speaking

Our client is a trusted endtoend IT advisor throughout clients business lifecycle. They have a growing global presence in more than 30 countries and regions united to deliver endtoend IT solutions. Their talents work together remotely and low leadership levels are decentralized for better communication decisionmaking and flexibility.

ABOUT THE ROLE:
As a Senior Application Management Service Consultant you will play a crucial role in ensuring the reliability functionality and efficiency of our automotive clients applications. You will be responsible for providing technical support conducting maintenance activities and collaborating closely with both internal teams and external stakeholders.

KEY RESPONSIBILITIES:

• Provide 2nd Level Support for critical and noncritical applications in the automotive production industry
• Conduct technical support and maintenance activities for designated applications.
• Engage in daily communication and cooperation with users and customers ensuring prompt resolution of issues and effective support.
• Participate in daily team meetings and occasional meetings with the customer to discuss progress challenges and solutions.
• Perform problem analysis root cause analysis and documentation of issues and resolutions.
• Conduct source code analysis and contribute to the creation of bugfix releases and upgrades for applications.
• Occasionally configure and optimize applications and infrastructure to enhance performance and efficiency.
• Create and maintain development documentation to ensure knowledge transfer and continuity.
• Adhere to customer processes including Incident Problem and Change Management.

REQUIRED SKILLS AND EXPERIENCE:

• 510 years of experience.
• Proficiency in Unix Java and SQL.
• Strong communication skills in both German and English.
• Ability to work in several shifts between 06:00 22:00 Monday to Saturday and participate in OnCall duties as required.
• Prior experience in application support and maintenance within the automotive industry is preferred.
• Excellent problemsolving skills and attention to detail.
• Ability to work effectively both independently and as part of a team