Groups amp Events Supervisor

Join our SmartRental team!

SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience our activity focuses on hotels apartments hostels student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sector.

What will you do

• Management of group and event requests (10 people) according to established standards and tools based on the clients profile needs and in the appropriate language.
• Follows up on quotations and provides clients with information such as technical data sheets brochures promotional packages etc. in order to convert as many groups as possible.
• Maintains and updates the databases of quoted groups.
• Site inspections visits: Interacts with clients to identify their needs and ensure their satisfaction.
• Makes reservations in the PMS for those who request a block or confirmation of spaces and updates their status.
• Drafts hotel contracts once the event is confirmed and sends them to the client along with all agreed conditions.
• Sends proforma invoices for confirmed groups detailing deposit amounts or credit amounts.
• Ensures timely and proper receipt of deposits and records them in control documents and PMS.
• Coordinates with the involved departments for the groups arrival and holds preliminary meetings if necessary.
• Resolves any problems or issues that arise during the planning or execution of groups and events.
• Executes and supervises events and prepares postevent reports including budget analysis.

What do we look for

• At least 2 years of experience in similar role
• Completed studies in Business Adminitration Hospitality Management and/or Tourism
• English
• Other languages will be valued

What do we offer

• Competitive salary
• Possibility of professional development and growth within an expanding company
• Discounts in our hotels and other benefits