Patient Services Representative

Job Description:

Location: 9949 S Oswego St #200 Parker CO 80134
Hours: 8305 MF
Temp to Perm

Prefer Healthcare experience and Epic but if they have a strong customer service background they will consider them at the entry level rate.

GENERAL SUMMARY:

To attend to the front office needs of patients and visitors both in person and on the telephone.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Responsible for greeting patients and visitors as they present at the front counter
• Ensure the completion of all patient information insurance and financial forms.
• Coordinate patient appointment scheduling including the setup of temporary and permanent accounts
• Obtain all necessary insurance information from patients when applicable
• Establish/maintain accurate patient accounts in computerized database answer multiline telephone
• Prepare patient medical charts as directed
• Checkout patients including collecting of copays/deductibles/payments ROAs retaining a copy of the patient superbill and vouchers (if applicable)
• Establish followup appointment(s) and enter patient charges as assigned.
• Responsible for copying patient records when requested.
• Scan documentation for patient record and file correctly in patient chart.
• Obtain referrals/authorization/precertification when needed.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers clients and other employees of the organization.
• Effective communication among employees and between employees patients visitors and supervisors is essential to ensure quality patient care and to avoid misunderstanding errors and miscommunications which could have a detrimental effect on the health safety and wellbeing of patients and coworkers. In addition to these communication and safety concerns individuals in this position must be able to effectively review patient and related medical records understand nurse and/or physician verbal and written instructions read labels of medications and hazardous chemicals. Therefore to prevent misunderstandings errors and miscommunications in the provision of quality patient care and other jobrelated services employees in this position are required to have the capability of fluently speaking reading and writing English.
• Spanish speaking/translation ability preferred.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs. Must have some knowledge and experience in performing the duties associated with patient processing in an outpatient clinic setting.
• Must have computer experience in MS Office Word and Excel.
• Must be able to work in a fastpaced and customer serviceoriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to take instruction from supervisors; to exercise problemsolving skills; and to interact with coworkers supervisors guest patients and the public in a professional and pleasant manner.

KNOWLEDGE AND SKILLS PREFERRED:

• Healthcare software computer programs

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or general education degree (GED).
• Three to six months related experience and/or training in general clerical work.

EDUCATION AND EXPERIENCE PREFERRED:

• Associates degree in a healthcare related field of study.

LICENSURE CERTIFICATION OR REGISTRATION REQUIRED:

LICENSURE CERTIFICATION OR REGISTRATION PREFERRED:

FACILITY SPECIFIC SECTION

• Employees must fulfill the performance standards of this position and comply with policies and procedures of CTMC including those set out in the Employee Guidelines Handbook or otherwise communicated (verbally or in writing) to employees. Must learn and comply with all CTMC safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisor; must be familiar with all safety features or equipment machinery or materials or materials encompassed by job responsibilities; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

REQUIRED COMPETENCIES

• Computer
• General office equipment
• Multiline phone
• Copying machine
• Fax machine
• Credit card machine
• Computer software (MS Office Outlook Excel and MS Word)