To ensure all departmental checklists i.e., opening and closing checklists, are completed, any required follow-up action is initiated, and forms/records are filed appropriately
To deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
To assist and support food and beverage inventory, ordering, and stocking.
To schedule, break, and, if required, rotate colleagues relatively to increase productivity and maintain their wellbeing
To supervise the team effectively
Positively always maintain a professional brand image to all concerned stakeholders
Engage each guest as a unique individual and listen attentively to their requests
To listen actively and respond to Guest feedback and assess and review Guest Satisfaction Index results and trends to continuously improve and exceed Guest expectations.
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