Application Developer INTERN

• Deal directly with customers either by telephone or electronically (email/Chat)
  
• Perform customer verifications
  
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
  
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
  
• Follow up with customers to ensure high-level satisfaction and determine future requirements
  
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
  
• Process orders, forms, applications, and requests
  
• Record details of inquiries, comments, complaints, and actions taken
  
• Communicate and coordinate with internal departments
  
• Follow up on customer interactions
  
• To perform ad hoc duties assigned by team leader as and when needed
  

Requirements

• At least 1-year experience in customer service roles; fresh graduates are welcome to apply
  
• Service-minded personnel with interest in helping and working with customers
  
• A positive individual with a can do, results-driven approach and attitude
  
• Ability to deliver high levels of service with minimal supervision
  
• Ability to work as part of a team, support colleagues, and promote excellent team spirit
  
• Able to handle customer complaints and deal effectively with upset customers
  
• Willing to work in shift
• Compulsory to be proficient in both English and Chinese Mandarin languages
  
• Must be willing to relocate to the Philippines (Makati City, Manila)
  

Benefits

• Insurances and medical coverages
  
• Visa
  
• Service reward bonus
  
• Flight ticket allowance
  
• Annual increment and bonus subject to performance
  
• Daily meals provided on duty
  
• Accommodation provided.
  
• Should the candidate prefer to rent an external accommodation on their own, they will be entitled to a monthly housing allowance.