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You will be updated with latest job alerts via emailOur client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it caters to over 700 clients with its extensive domain andtechnology expertise to help drive superior competitive differentiation customer experiences and business outcomes
Job Role: Service Desk Engineer / Field Engineer
Experience: 3 to 5 Years
Work Mode: Hybrid
Job Type: Full Time
Location: WhitefieldBangalore
Notice period: Immediate to 15 Days
Job Description:
Service Desk Operations The role requires to provide phone call and chat support for the end users of one of our prestigious client. This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident Service Request Change and Problem. The role demands excellent communication skills oral and written good customer handling skills and excellent collaboration skills with ability to work in shift 24X7. The person will contribute towards effective resolution of the issues and fulfilment of the service requests. Ideal candidate must be an experienced professional from same or similar field. He/She must possess good knowledge of Windows Active Directory O365 Networking basics etc. The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails.
L1 Technical Support:
Technical Skillset:
Full Time