ServiceNow Telecommunications Service Management TSM Implementation Specialist

Design and architect ServiceNow solutions tailored to the telecommunications industry with a focus on telecommunication service management.

Collaborate with stakeholders to gather requirements define business processes and translate them into technical specifications.

Develop custom applications modules and integrations within the ServiceNow platform to streamline telecommunication service management processes.

Minimum of 10 years of experience working with the ServiceNow platform Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM) Certified System Administrator (CSA) Certified Implementation Specialist in CSM and FSM Bachelors degree in computer science Information Technology or related field.

Data types (strings numbers booleans arrays objects) Control structures (if/else loops conditional statements) Functions and modules ObjectOriented Programming (OOP) concepts (classes objects inheritance polymorphism)

Syntax and semantics DOM manipulation and events Asynchronous programming (callbacks promises async/await) Error handling and debugging Familiarity with HTML CSS and XML including: HTML structure and syntax CSS selectors and styling XML syntax and parsing Web Development/FrontEnd Skills: Strong understanding of web development concepts including:

Responsive web design (RWD) and mobilefirst development Singlepage applications (SPAs) and clientside rendering Web performance optimization (WPO) and accessibility Proficiency in frontend frameworks and libraries including: React Angular or Vue.js Bootstrap or other CSS frameworks

Webpack or other modulebundlers Babel or other transpilers ESLint or other code linters ServiceNow

Indepth knowledge of ServiceNow development including: ServiceNow architecture and data model Table and field structures Business rules workflows and approvals Scripting (JavaScript Groovy etc.)

Integration with external systems (REST SOAP etc.) Experience with ServiceNow development tools including: Studio (application development scripting and debugging) Update Sets (managing and deploying changes) ServiceNow APIs (REST SOAP etc.)

Familiarity with at least 3 ServiceNow modules and applications including: IT Service Management (ITSM) Database

Strong understanding of database concepts including: Data modeling and schema design Normalization and denormalization Query optimization and indexing Proficiency in database management systems including: Relational databases ( MySQL PostgreSQL etc.) NoSQL databases ( MongoDB Cassandra etc.)

Experience with database design and development including: Creating and modifying database schemas

Writing SQL queries and stored procedures Optimizing database performance and troubleshooting issues

Information Architecture Skills: Strong understanding of information architecture principles including: Taxonomy and ontology Content modeling and metadata User experience (UX) and user interface (UI) design Experience with information architecture tools and techniques including: Creating and managing taxonomies and ontologies Designing and implementing content models and metadata schemas Developing and maintaining information architecture documentation and standards Familiarity with information architecture frameworks and methodologies including: Zachman Framework TOGAF Information

Architecture Institute (IAI) standards

Experience with agile development methodologies such as Scrum or Kanban

Familiarity with version control systems such as Git

Knowledge of cloudbased technologies such as AWS or Azure Understanding of DevOps practices