Customer Support Specialist

Our requirements

• Experience in customer service
• Good verbal and written communication skills
• Empathy and problemsolving skills
• Resilience to stress
• Ability to work in a team
• Knowledge of CRM systems
• Secondary or higher education
• English language proficiency at a communicative level
• Ability to work under time pressure
• Attention to detail
• Quick learning ability
• Ability to handle conflict customers
• Readiness for shift work
• Proficiency in MS Office suite
• Ability to work with telephone and computer systems

Your responsibilities

• Responding to customer inquiries via phone email and chat
• Resolving technical issues for customers
• Providing support in using products and services
• Recording inquiries and entering data into the CRM system
• Collaborating with other departments to resolve customer issues
• Monitoring customer satisfaction levels
• Preparing customer service reports

What we offer

• Salary ranging from 4500 PLN to 5500 PLN gross per month
• Employment contract or B2B
• Private medical care
• Possibility of remote or hybrid work
• Flexible working hours
• Onboarding and development training package
• Friendly work atmosphere
• Possibility of professional advancement
• Nonmonetary benefits (Multisport card culture voucher)
• Teambuilding outings and corporate events
• Employee loyalty program
• Opportunity to participate in corporate volunteer programs
• Flexible social benefits