Senior Associate- Client Solutions

Senior Associate Client Solutions works directly to support and manage project inquiries coming from our Financial Services client firms based in the region. The Senior Associate Client Solutions is responsible for coordinating and executing short and midterm client projects and activities.

As a Senior Associate within the Client Solutions team you will be a pivotal member of our client service function responsible for understanding and addressing the unique needs of our clients. You will collaborate closely with our sales teams project managers and subject matter experts to deliver exceptional service and value to our clients. This role requires a blend of strong project management skills client relationship management and a deep understanding of our service offerings and industry landscape.

Key Responsibilities:

1. Client Engagement and Relationship Management:

• Serve as the primary point of contact for assigned clients understanding their strategic objectives and ensuring the company delivers on their expectations.
• Build and maintain strong relationships with key stakeholders at client organizations through regular communication meetings and presentations.

2. Project Management:

• Lead the endtoend management of client projects including scoping planning execution and delivery.
• Collaborate with internal teams (research sales operations) to ensure projects are executed effectively and meet client goals and deadlines.
• Monitor project progress identify potential issues or risks and implement solutions to ensure successful outcomes.

3. Solution Development and Customization:

• Work closely with clients to understand their unique challenges and objectives and tailor companys service offerings to meet their specific needs.
• Collaborate with internal teams to develop customized research methodologies recruiting strategies and engagement plans.
• Facilitating educational interactions between our experts (including industry executives independent consultants academics and former policy makers across all sectors) and our clients.

4. Data Analysis and Insight Generation:

• Analyze data and insights gathered from the company engagements to provide actionable recommendations and strategic insights to clients.
• Present findings and recommendations in a clear and compelling manner through written reports and presentations.

5. Market and Industry Expertise:

• Stay informed about market trends industry developments and competitor activities relevant to clients businesses.
• Leverage industry knowledge to anticipate client needs and proactively offer solutions and insights.

6. Continuous Improvement and Innovation:

• Identify opportunities for process improvements and efficiencies within the Client Solutions team.
• Contribute to the development and enhancement of companys service offerings based on client feedback and market insights.

An ideal candidate will have the following:
Up to 46 years of experience ideally in fullfledged client facing/servicing roles that could be in consulting Financial Services market research or other professional services or start up
environment.
Strong cando attitude and track record of business growth / turnaround
Successful track record of working in fast paced client service environment
Client focused/driven individuals must be able to innovate to be a problem solver for clients.
Outstanding communication (oral and written) skills in English and willingness to call and engage senior professionals
Understanding of the business climate. Interest in working across industries subjects ranging from industrials to consumer to healthcare

We seek bright positive and flexible people who also:
Act with the highest integrity and professionalism in all their endeavors
Think creatively and focus on opportunities for accelerated growth
Exhibit relentless attention to detail
Express a strong desire to work in and lead a team
Demonstrate the ability and initiative to handle increasing responsibility over time

About us
We are the worlds knowledge marketplace. Our clients rely on our global team to connect with powerful insight across fields from our network of 700000 experts (and the hundreds of new experts we recruit every day). We serve thousands of the worlds best businesses from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the worlds largest and most varied source of firsthand expertise including executives scientists academics former publicsector leaders and the foremost subject matter specialists. Our industryleading compliance framework allows clients to learn in a structured auditable and transparent way consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the companys culture.

Client Services