Position: Customer Service Advisor
Location: Porto Portugal
Work model: Onsite
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:
- Customer support to German speaking customers by phone email chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants
- Closely work with other departments together for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
- Good and customerfriendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
OFFER:
- Working hours: Monday to Sunday between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
- Training Conditions Duration: 30 calendar days Monday to Friday between 08:00 and 17:00