Cost Controller

• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Schedule appointments for patients and provide them with necessary instructions and information
  
• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Update weekly doctor s schedule in the system
  
• Coordinate with other hospital departments to meet patient needs.
  
• Make outgoing calls to patients for appointment reminders.
  
• Maintain accurate records of interactions with patients in the software
  
• Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments.
  
• Resolve patient complaints and escalate complex issues to the supervisor.
  
• Provide excellent customer service and promote patient satisfaction.
  
• Ensure compliance with hospital policies and procedures.
  
• Participate in training and coaching sessions to improve performance.
  
• Maintain confidentiality of patient information.
  
• Clear the missed calls and update in software
  
• Perform other duties as assigned by the supervisor/ Managers
  

Requirements

Communication Skills

Language Skills (English-Malayalam)

Quick Learning

Positive attitude and Self motivated

Problem Solving Skills

Working Under pressure

Motivation Skills

Team management

Leadership Skills

Time Management

Mentoring Skills

Excellent Presentation Skills

Software and Technical Skills

Good behavioral skills