Operations Assistant
Posted on :
17-07-2024
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Job Description
Our Client
Servicing the Lower Mainland for over 30 years our Client is an ICAR Gold Tesla Certified Collision Repair Shop with a complete ICBCaccredited glass department. Boasting some of the latest and greatest equipment this independently owned/operated shop is known for its innovation within the Collision sector and its commitment to excellence in service and quality.
The Opportunity
Our Client is looking to add an experienced Operations Assistant to their growing team. Reporting directly to the Operations Manager and working fulltime out of our Client's Delta BC collision repair shop the successful candidate will be directly accountable for providing a smooth efficient experience for employees and customers alike through the management of front line operations and facilitation of company bookkeeping.
This is a frontfacing position that although highly administrative is also highly interactive. Individuals who are both administratively sound and customer centric with an eye for detail are encouraged to apply.
Required Experience and Qualifications
COMMUNICATION & CUSTOMER SERVICE
Servicing the Lower Mainland for over 30 years our Client is an ICAR Gold Tesla Certified Collision Repair Shop with a complete ICBCaccredited glass department. Boasting some of the latest and greatest equipment this independently owned/operated shop is known for its innovation within the Collision sector and its commitment to excellence in service and quality.
The Opportunity
Our Client is looking to add an experienced Operations Assistant to their growing team. Reporting directly to the Operations Manager and working fulltime out of our Client's Delta BC collision repair shop the successful candidate will be directly accountable for providing a smooth efficient experience for employees and customers alike through the management of front line operations and facilitation of company bookkeeping.
This is a frontfacing position that although highly administrative is also highly interactive. Individuals who are both administratively sound and customer centric with an eye for detail are encouraged to apply.
Required Experience and Qualifications
- PostSecondary education in the field of Business Administration or Accounting is strong preferred
- 35 years of demonstrated success working in an Operations Support position or similarly natured role
- Expertise in Sage Accounting is a MUST
- Strong technical skills with proven ability to adapt and learn new software quickly
- Experience with Mitchell or Audatex is considered an asset
- Comprehensive experience with MS Office Suite is required
- Excellent communication skills with a customer centric approach
- Demonstrated ability to solve problems independently and work with limited supervision
- Highly detailoriented and processdriven
- Practical experience or knowledge of industry trends is considered a definite asset
- Ability to work Monday – Friday onsite within the office
COMMUNICATION & CUSTOMER SERVICE
- Welcome customers to the facility upon entry and establish rapport quickly to identify and meet their needs
- In partnership with front office team answer phones and provide general customer service support as/when needed
- Work with the shop team to attain updates on vehicle progress/status in order to both share with the customer and prepare applicable work orders and invoices
- Establish relationships with OEM and Aftermarket Parts Suppliers and other vendors when required to ensure timely delivery of parts and required materials for repair and service
- Prepare work orders and client invoices upon completion of work
- Ensure timely processing of all invoices accepting and processing payments for completed work efficiently
- Facilitate daily monthly and quarterly bookkeeping through Sage
- Ensure all client files are up to date and contain all relevant documentation both manually and electronically
- Oversee the order and organization of office supplies and equipment
- Identify areas for process improvement implementing strategies to enhance workflow and increase profits where possible
- Support the Operations Manager in collecting data on key metrics and present findings monthly including but not limited to: time to repair cost to repair parts usage customer feedback equipment failures and potential supply chain disruptors
- Competitive base salary between $65000 and $75000 annually depending on experience
- Comprehensive benefits package (after probation)
- Group RRSP Plan with company match (after probation)
- Three weeks of vacation
- Monday – Friday 8hour workday between the hours of 7:30 am – 5:30 pm daily. NO WEEKENDS!
- Collaborative work environment with an emphasis on providing exceptional service through quality of work
Employment Type
Full Time
Key Skills
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