Order Support Specialist with Dutch remote

• Remote work in Portugal

• Receive and manage escalations from customerfacing colleagues under strict regulations.
• Dedicate time to resolving complex issues related to the fulfillment of online orders.
• Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase.
• Work to remove customers from the loop for complex issues to achieve quick satisfaction.
• Perform investigations that lead to decisions impacting relations with customers and partners.
• Conduct phone and email outreach to relay issue resolutions.

• Fluent in Dutch (min C1)
• English (B2);
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail understanding that small details can make the biggest difference.
• Excellent written and verbal communication skill

• Salary 1298 gross month
• Public and Private health insurance provided by the employer
• Initial contract with a duration of 12 months permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance)
• Remote work Equipment provided

technical support,support center,communication,problem resolution,customer support,english,escalation management,payments,investigation,content moderation,customer,dutch,order fulfillment