We are recruiting on behalf of our client a world s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets Portugal included.
Responsibilities:
- Receive and manage escalations from customerfacing colleagues under strict regulations.
- Dedicate time to resolving complex issues related to the fulfillment of online orders.
- Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase.
- Work to remove customers from the loop for complex issues to achieve quick satisfaction.
- Perform investigations that lead to decisions impacting relations with customers and partners.
- Conduct phone and email outreach to relay issue resolutions.
Requirements:
- Fluent in Dutch (min C1)
- English (B2);
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail understanding that small details can make the biggest difference.
- Excellent written and verbal communication skill
What we offer
- Salary 1298 gross month
- Public and Private health insurance provided by the employer
- Initial contract with a duration of 12 months permanent after 2 years (or 1 renewal)
- Private health insurance after contract signature (additionally to the standard insurance)
- Remote work Equipment provided
technical support,support center,communication,problem resolution,customer support,english,escalation management,payments,investigation,content moderation,customer,dutch,order fulfillment