Product Trainer Specialist - Dublin

Position: Product Trainer Specialist

Location: Dublin Republic of Ireland

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Design and create comprehensive training programs and materials that effectively cover product features benefits and usage.
• Ensure training materials are uptodate with the latest product enhancements and changes.
• Lead training sessions for new and existing employees customers and partners.
• Utilize various training methods including inperson virtual and ondemand training formats.
• Conduct assessments to identify training needs among employees customers and partners.
• Customize training programs to address specific needs and knowledge gaps.
• Keep abreast of product updates new features and industry trends.
• Ensure training materials and sessions reflect the latest product information
• Collaborate with product development and marketing teams during product launches.
• Develop training programs to educate internal teams and customers about new products and features.
• Offer ongoing support to trainees posttraining to ensure they can effectively use and demo the product.
• Tailor training content and delivery to suit different audiences such as sales teams technical support and endusers.
• Work with sales and marketing functions to support the creation of content for specific personas and industries centered around product value
• Serve as product subject matter expert with an acute understanding of the clients value proposition from both a technical and business perspective new clients
• Understand the competitive landscape and coach reps to win

REQUIREMENTS:

• 3 years of experience in a technical training role
• Native English Speaker (additional language is a benefit)
• Experience designing training programs
  
• Experience engaging with a training cohort remotely
• Experience with software vendor IT Services SaaS space or system integrator space preferred
• Developer experience an advantage
• BA Degree/ Undergraduate degree or equivalent experience
• Techsavvy with an affinity for innovative and emerging technology
• Strong technical or technology product focused background with aptitude to understand
• Handson experience in technology and SaaS product demonstration and training and ability to provide realworld examples and insights
• Ability to engage with and motivate sales professionals of all levels of experience and tenure
• Strong Analytical and Assessment Skills
• Strong communication skills supported by an energetic and engaging attitude
• Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Collaborative. Partnering across the organization and with internal and external stakeholders
• Selfreliant adaptable decisive and professional; able to effectively multitask in a dynamic environment
• Proficient in basic computer skills Microsoft Office GSuite and general sales tools such as CRMs.

OFFER:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Topperformer and tenure awards