Director of Food Beverage

As the Director Food & Beverage you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service in the Food and Beverage division. The successful Director of Food & Beverage is a leader who will balance all stakeholders’ expectations by driving new and dynamic Food & Beverage experiences for our guests that go beyond the food and beverage itself. The Director Food & Beverage will provide innovative learning experiences for the Food and Beverage colleagues’ base that drives the definition of luxury and ensures the brand continues to elevate its reputation.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Supports to General Manager in his assignment and assures that set objectives are understood and implemented in the operation.

• Lead, manage and inspire the Food & Beverage Division, including Outlets, Banquets, Culinary, and stewarding, ensuring all service standards are followed.
• Drive innovative promotions, menus and concepts, creating a destination of choice for both Hotel and external guests.
• Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.
• Work closely and in partnership with the culinary & stewarding teams to ensure that all food & beverage service aspects exceed guest expectations and promote teamwork as a strong component of the luxury service culture.
• Follow up on guest complaints with the leadership team and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
• Maintain a first class and positive visual impact within the outlets including ambiance, cleanliness, orderliness, décor and service flows.
• Ensure the implementation and adherence of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits!
• Consistently offer professional, friendly and engaging service
• Liaise with other all the Food & Beverage departments to ensure that all resources are being effectively utilized and that the entire division operates as a unified force.
• Analyze Food & Beverage business trends to develop accurate forecasts and strategies to maximize profits.