Collection Agent

We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Collection Agent to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of aging report
• Issuance of monthly letter of payment reminder and Statement of Account
• Communicate with others department to maintain accurate and updated information on client accounts and payments
• Process relevant debt recovery actions for further actions
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Requirements:

• Good computer skills in particular with Microsoft Office
• Excellent communication and interpersonal skills
• A team player and also able to work independently
• Having experience handling customers collection more than 3 year
• Having experience on resolving overdue bills and collecting payment from customers
• Emotional intelligence and assertive
• Fluent in English
• Strong administration skills

Remote Work :

No