Customer Support Agent GermanDutchItalian

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German/Dutch/Italian speaking Customer Support Agent for their office in Lisbon.

Position: Customer Support Agent

Location: Lisbon (Santos) Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Identify when the issue should be reassigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all jobrelated administrative forms

REQUIREMENTS:

• Native/fluent in German/Dutch/Italian (C1) both oral and written. Fluent in English (at least B2 level)
• Previous experience in same / similar roles is highly desired
• Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stressresilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently while being a team player at the same time.

OFFER:

• Excellent remuneration package based on experience skills and performance
• Schedule: 5 days a week covering line operating hours from Monday to Friday 9 AM 6 PM (in Santos Office)
• Life Insurance
• Family Plan (Spouse/legal partner and children)
• 2month training agreement 1 year fulltime contract with 30 days probation
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

DepartmentCustomer SupportLocationsLisbon

Remote Work :

No