Customer Support Agent - French Speaker

We are seeking a dedicated and customeroriented Frenchspeaking Customer Agent to join our Account Management team in Bucharest.

The successful candidate will be responsible for managing and supporting our Frenchspeaking home owners addressing their inquiries resolving issues and ensuring a seamless account management experience.

This role requires excellent communication skills a strong problemsolving mindset and the ability to work efficiently in a hybrid environment.

Key Responsibilities:

Home Owner Support: Respond to home owner inquiries via phone email and chat in a professional and timely manner. Provide clear and accurate information regarding their property listings booking processes and policies.

Account Management: Assist home owners with managing their property listings updating information and optimizing their profiles. Ensure all transactions and updates are processed accurately and efficiently.

Issue Resolution: Handle home owner complaints and resolve issues to ensure satisfaction. Work diligently to find solutions that meet the needs of both the home owner and the company.

Documentation: Maintain accurate records of home owner interactions and transactions. Ensure all data is handled confidentially and securely.

Collaboration: Work closely with other team members and departments to ensure a high level of service is provided at all times. Participate in team meetings and training sessions.

Knowledge Update: Stay updated on company policies services and accommodation industry trends. Continuously improve your knowledge to better assist clients.

Feedback Management: Collect and relay home owner feedback to improve service quality. Suggest enhancements to current processes and practices based on insights from home owners.

Requirements:

Language Proficiency: Fluency in French and a good command of English.

Education: High school diploma or equivalent; higher education is a plus. Training in customer service or the travel/accommodation industry is highly desirable.

Experience: Candidates must have at least 6 months of experience in the customer support/callcenter/hotel & service industry.

Skills:

Communication: Excellent verbal and written communication skills. Ability to convey information clearly and effectively.

Interpersonal Skills: Strong ability to build rapport with home owners and handle difficult situations with tact and professionalism.

ProblemSolving: Strong problemsolving abilities and attention to detail.

Ability to think critically and resolve issues efficiently.

Technical Proficiency: Proficiency in using computers customer service software and reservation systems. Ability to quickly learn new tools and technologies.

Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously. Attention to detail in every aspect of the job.

Adaptability: Ability to adapt to changing policies and procedures. Flexibility to work in a dynamic environment.

What We Offer:

Competitive Compensation: A competitive salary with additional benefits including meal tickets and private medical insurance.

Professional Development: Opportunities for professional growth and development within a dynamic accommodation company. Access to training programs and career advancement opportunities.

Supportive Work Environment: A supportive and dynamic work environment where teamwork and collaboration are valued. An opportunity to work with a diverse and inclusive team.

Employee Wellbeing: Private medical insurance to ensure your health and wellbeing. Access to wellness programs and resources.

Remote Work :

No