Our goal is to build a deeply customer-centric company with rapid feedback loops. In service of this, the Engineering team has a customer support rotation. Every ~5 weeks, an engineer will spend a week directly handling support questions from customers + shipping fixes / improvements.
Code is the main avenue for making an impact, but it isn’t the only one. Engineers also weigh in on broader strategy, train the Sales team on product understanding, and jump in on account management calls.
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