Enrollment Technician I

Job Title: Enrollment Technician I

Client: Health Care Industry
Duration: 12 months contract role
Location: Owings Mills MD 21117 (100% remote however the resource must reside in District of Columbia Maryland Virginia(DMV)

Purpose: Responsible for accurately enrolling members into Client systems in accordance with contract agreements. Coordinates with various departments and client contacts to ensure timely and accurate enrollment processes.

Essential Functions:

• 75% Enroll subscribers and dependents via fax U.S. mail and email. Verify enrollment status update membership records resolve discrepancies process terminations and manage other enrollment events. Conduct monthly reconciliation and address discrepancies.
• 25% Coordinate with Account Installation team to manage member ID card issuance postenrollment verification. Collaborate with Billing Technician to ensure group enrollments are processed before billing cycles.

Qualifications:

• High School Diploma or GED required.

Experience:

• Less than one year experience in membership enrollment member services billing claims operations or data analysis.

Preferred Qualifications:

• Familiarity with health insurance enrollment software.
• Proficiency in Microsoft Office especially Excel.

Knowledge Skills and Abilities (KSAs):

• Effective team player with adaptability to changing priorities.
• Ability to comprehend client accounts process flow diagrams and health insurance software.
• Attention to detail in handling member enrollment data.
• Proficient in Microsoft Office applications particularly Excel.