Customer Service Team Lead FEMA

Help FEMA support those impacted by disasters! We are seeking an enthusiastic and experienced Team Leader to make a positive impact on our team members and customers. Come join our Team!

Capitol Bridge Puerto Rico is located on the west side of the Island in Isabela on 699 Industrial Avenue, Isabela PR 00662.

Competitive salary: $39,936 y/r

This position is contingent upon project award and contract approval.

Candidate MUST be available to work an eight-hour shift between 6:30a.m.-11:00p.m. full-time availability Monday through Sunday. (subject to change)

Pay and Benefits:

• Paid Holidays.
• PTO (Vacation and Sick Leave as per current PR Labor Law).
• A variety of shifts that meet lifestyle and family goals.
• Fun, professional atmosphere.
• Leadership support to ensure success in a meaningful career.

Responsibilities:

-Supervise and support team members in delivering operational targets and provide high quality customer service

-Prioritize supporting team members on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards

-Ensure customer support is delivered to comply with company policies, state regulations (when and if applicable) and project dependent regulations and policies.

-Maintain good team communications through daily/weekly updates and leading regular team meetings to ensure all team members are aware of team and product performance

-Regularly review and coach team members against individual work and personal development goals to support motivation and retention

-Ensure optimal team performance and capability by providing day-to day leadership, mentoring, coaching, development, and corrective action

-Report to Manager.

-Reporting problems through an easy online system

-Develop strong working relationships and good communications with Managers and Client Service Representatives

-Participate in other activities such as training, attending team meetings, reviews of internal and external communications

-Adhering to the provided schedule and privacy rules set forth by the programs we serve

-Completing all assigned training as necessary

-Perform other duties as assigned by leadership

Candidate requirements:

-Minimum 2 years supervisory/leadership experience required.

-BA Degree in Administration/ Supervision or equivalent combination of training and experience.

-Problem resolution

-Coaching/Mentoring

-Fully Bilingual with excellent written and verbal communication.

Screening:

You will receive requests for background check and/or drug screen regarding this employment opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.