Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue
Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
Promote internal Hotel sales and in-house facilities and monitor Front Office Marketing techniques in line with FIT marketing program
To set up the target and drive the team to achieve an upsell program on Villa, Transportation, SPA, and F&B
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