Remote Part-Time German Speaking Customer Advisor

We are a pioneering ecommerce company committed to delivering toptier service to our worldwide customers. As we continue to enhance our customer experience we are looking to expand our team with a dedicated and customerfocused German Speaking Customer Advisor. This parttime fully remote role offers flexible working hours and is perfect for those based in Greece who are enthusiastic about providing exceptional customer support.

Role Overview:

In the position of Remote PartTime German Speaking Customer Advisor you will be the main point of contact for our Germanspeaking customers. Your primary responsibilities will involve assisting customers and resolving their inquiries through email and chat. Your role is essential in ensuring customer satisfaction and supporting the success of our customer service team.

Key Responsibilities:

• Customer Engagement: Interact with customers via email and chat addressing their questions concerns and feedback in a courteous and professional manner.
• Issue Resolution: Identify and resolve customer issues by providing suitable solutions and following up to ensure full satisfaction.
• Product Expertise: Gain an indepth understanding of our products and services to assist customers accurately and efficiently.
• Record Keeping: Keep detailed and accurate records of all customer interactions and transactions.
• Team Collaboration: Work closely with other team members and departments to resolve complex issues and improve overall customer service processes.
• Performance Goals: Aim to meet and exceed both individual and team performance targets contributing to the overall efficiency of the customer service department.
• Continuous Improvement: Participate in training sessions to stay informed about new products services and best practices in customer service.

Qualifications and Skills:

• Language Proficiency: Nativelevel fluency in German and strong command of English both written and spoken.
• Communication Skills: Excellent communication skills with a focus on customer satisfaction.
• Problemsolving Abilities: Strong analytical skills to diagnose issues and develop effective solutions.
• Team Player: Ability to work independently and as part of a remote team.
• Attention to Detail: High accuracy and attention to detail in all tasks.
• Time Management: Excellent organizational and timemanagement skills to handle multiple tasks effectively.
• Experience: Previous experience in customer service is advantageous but not required; a positive attitude and eagerness to learn are highly valued.
• Technical Proficiency: Basic computer skills are essential; familiarity with ecommerce platforms is a plus.

Working Hours:

• Parttime options available: 4 or 6 hours per day.

Employee Benefits:

• Competitive Salary: Competitive salary package based on your skills and experience.
• Health and Life Insurance: Comprehensive health and life insurance plans to support your wellbeing.
• Career Development: Opportunities for professional growth and career advancement within the company.
• Remote Work Setup: The company will provide all necessary equipment to support your remote work.
• Supportive Culture: Work in a friendly inclusive and supportive environment with a diverse team.
• Training Opportunities: Access to continuous training and development resources to enhance your skills.

Why Work With Us:

• Innovation and Growth: Be part of an innovative company at the cutting edge of the ecommerce industry.
• Diverse and Inclusive Environment: Work with a multicultural team from around the globe.
• WorkLife Balance: Enjoy the flexibility of parttime remote work promoting a healthy worklife balance.
• Comprehensive Benefits: Take advantage of extensive health and life insurance career development opportunities and other perks.
• Continuous Learning: Participate in ongoing training programs to keep your skills sharp and stay updated on industry trends.

We seek proactive and passionate individuals who are excited about delivering excellent customer service and eager to grow with us. If you are ready for a fulfilling role in the ecommerce industry we encourage you to apply. Join our team and make a meaningful impact!

Remote Work :

No