Front Office Manager

As a Front Office Manager you are the professional Manager of the entire customer oriented service process. You ensure smooth functioning of front office and back office sections and monitors day to day front office and back office activities. You set the standards for customer support. You see every contact with the customers as a professional challenge and take the complete ownership. You are taking the role of facilitator for front office staff. Your key responsibilities are: Ensuring proper recording and documentation of customer and vehicle data and providing it as and when required to the reporting authority. Monitoring day to day front office and back office activities. Coordinating and communicating with service hostess service advisors and concerned colleagues of customer care and workshop department. Performing the role of facilitator for front office staff. Independent welcoming and addressing of customers and ensuring that they are looked after throughout their visit. Liaising with workshop customer and other concerned departments. Delegating authority and responsibilities and directing subordinates. Building effective team through taking an active interest in the development of subordinates through training. Ensuring that all sections of front office and back office are properly staffed supervised and operating smoothly. Defining strategies and objectives for effective front office management. Developing performance indicators for front office staff in coordination with management and customer department. Develop a professional and sustainable complaint process as well as the interfaces in the interest of the best possible customer support. Conduct customer complaint conversations in special cases. Planning customer visits for dissatisfied customers as well as for different types of service campaigns.