Part-Time Customer Success Manager Equity Only

Our client is a cuttingedge technology company specializing in providing scalable secure and efficient solutions for cloud computing and data management. They are at the forefront of cybersecurity and compliance innovation empowering businesses to leverage the latest advancements in technology to mitigate risk optimize operations and drive growth. They have played a pivotal role in helping to drive digital transformation initiatives for the payments and settlement fintech regtech central banking ecommerce insurance and online government verticals. With a passion for innovation and a demonstrated history of client achievements across multiple jurisdictions they have embarked on an exciting shift to digital operational resilience and compliance fuelled by their commitment to technological innovation.

They offer outofthebox nextgeneration security efficiency and compliance solutions by combining AI decentralized ledger technology and quantum technologies in the Financial Services and Insurance sectors.

No need to hire expensive experts and train models. No need to build new infrastructure. Their suite of unique datadriven products plug right into your environment to enhance cyber security reduce fraud and strengthen operational resilience. They help businesses navigate the everevolving cybersecurity landscape with confidence. Leveraging securityfirst principles adaptive frameworks and breakthrough AI/ML and decentralized solutions to empower organizations to thrive in a world of increasing digital threats and increasingly complex regulations.

Theyre looking for a dynamic resultsdriven and highly proactive Customer Success Manager who will have the opportunity to make significant contributions to business growth deliver innovative solutions and make a realworld impact. This role will be responsible for the onboarding training and customer success best practices for our clients clients. As a Customer Success Manager you will advocate for their customers ensuring they receive exceptional support and guidance throughout their journey with the company.

You should possess strong problemsolving skills attention to detail and a customercentric approach. Your ability to communicate effectively demonstrate empathy and uphold professionalism in all interactions is crucial. In addition as an expert on the application you will build strong relationships with their clients ensuring they are comfortable on the platform and gathering feedback to share with the product teams for future enhancements. If you are passionate about customer success and dedicated to enhancing customer experiences we encourage you to apply.

Responsibilities

• Customer Engagement: Proactively engage and respond to customers across various platforms to understand their needs resolve issues and drive product adoption utilizing tools such as Zendesk Asana and Salesforce.
• Communicate effectively with both internal and external seniorlevel management to understand customer needs maximize retention and growth and communicate learnings.
• Support Management: Lead a team of support agents offer constructive feedback and prioritize customer support requests. Participation in an oncall rotation for addressing customerfacing issues may be required.
• Relationship Building: Cultivate strong relationships with key customers providing personalized guidance and support ensuring retention as well as high levels of customer satisfaction.
• Feedback Collection: Gather customer feedback to shape product development and enhance user experience.
• Onboarding Implementation Training and Education: Develop onboarding programs and training materials to educate customers on product features and best practices.
• Customer Success Metrics: Define and monitor key success metrics to track adoption rates satisfaction scores and retention rates.
• Crossfunctional Collaboration: Collaborate with product management engineering and marketing teams to identify and address customer needs and enhance product solutions.
• Deliver and articulate value to customers through QBR and other methods.
• Analyse data through reports and trends and leverage it to drive actions with customers.
• Other administrative tasks as may be required from time to time.

Requirements

• 4 years of experience in managing customer success or customer support within the SaaS industry
• Strong interpersonal and communication skills with the ability to empathize and build rapport with diverse customer profiles
• Highly selfmotivated with a strong sense of accountability and initiative able to work independently and within a team environment
• Strong experience managing customer book of business with a portfolio of accounts
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Understanding of communication and marketing strategies
• Demonstrable ability to communicate (written and verbal) present and influence customer stakeholders including Clevel

On Offer

• Competitive equity package.
• Opportunity to work with cuttingedge AI technologies and innovative solutions.
• Flexible work environment a remotefirst company.
• Career development and growth opportunities.
• Dynamic and collaborative team culture.
• Opportunity to work with talented professionals in a dynamic and growing industry.
• A lot of role autonomy and opportunities for professional growth and development.

Equity only

Remote Work :

No