AI Chatbot Business Analyst

Role: AI Chatbot Business Analyst

Location: Hybrid Columbus Ohio Must be local or within a onehour drive

Duration: 12month contract

Visa: All Visa Except TN and CPT

Client: State of Ohio

Interview: Video

State client experience required!!

Description:

AI Chatbot Business Analyst a strong understanding of business processes and user experience. They serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs. The AI Chatbot Business Analyst will need to analyze define test and improve user experience of AI Chatbot solutions. The goal is to create a chatbot experience that is conversational and natural engaging and intuitive.

Obtain a deep understanding of business needs creating target state process flows and translating them into system requirements for chatbot development.

Use a variety of techniques to understand business requirements such as interviews workshops surveys site visits and storyboards.

Communicating with stakeholders to ensure their needs are met and to manage expectations regarding capabilities and limitations of AI chatbots.

Understand technical options limitations costs and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.

Work with business and delivery teams to prioritize requirements.

Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Manage requirements scoping throughout the delivery process.

Create seamless conversation flow prioritizing on user experience through welldesigned workflows and dialogue trees that depict logical design for conversational journeys.

Analyze data access needs for chatbot solution and document API requirements.

Experience in documenting intents responses and flows using Azure Language Studio or Google Dialog flow.

Ensuring the chatbot functions correctly and efficiently and testing for scenarios like user intent recognition and response accuracy.

Train customer service teams on best practices for utilizing and troubleshooting chatbot systems.

Keeping abreast of the latest trends and advancements in AI chatbot technology is crucial for enhancing chatbot capabilities.

Analyze chatbot performance data and user feedback of the chatbot to identify areas for improvement to intents responses and conversational flows.

Providing regular reports on chatbot performance user feedback and other key metrics and maintaining comprehensive documentation.

Ability to establish and maintain a highlevel of customer trust and confidence.