Custom Service Representative

Customer Interaction: Communicate with customers via phone email and chat demonstrating empathy active listening and professionalism at all times.
Issue Resolution: Identify customer concerns and find effective solutions aiming for firstcontact resolution whenever possible while adhering to company policies and guidelines.
Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
Documentation: Accurately record customer interactions transactions and issues in the CRM system ensuring a comprehensive record of customer interactions.
ProblemSolving: Analyze complex situations think critically and take proactive steps to resolve issues collaborating with other departments when necessary.
Compliance: Adhere to company policies industry regulations and ethical standards ensuring customer data privacy and security.
Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge contributing to improving customer service processes.
Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
Team Collaboration: Collaborate with fellow team members to share insights knowledge and best practices fostering a supportive work environment.