Retention Product Manager
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0 - 4 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Ideating solutions to reduce churn, increase retention, and increase LTV for a subscription model business through customer interviews, statistical analysis, and collaboration with business partners.
- Planning data-led churn reduction strategy, executing the tactics, overseeing implementation in a customer-first manner, and reporting on the success.
- Developing, discovering, and maintaining churn KPIs and metrics
- Creating processes for proactively identifying churn precursors and developing solutions that address these signals before cancellation.
- Analyze churn reasons, creating an offboarding process and checklist, and conducting offboarding interviews to monitor and track why customers are leaving.
- Develop a retention vision and strategy to accomplish that vision
Employment Type
Part Time
