DOH - Support and Training

Our client is looking for a Helpdesk support & Training

Title : Helpdesk Support & Training
Location : Harrisburg PA
Type : Contract Remote

The primary objective of this engagement is to provide help desk support to end users as well as developing training tools. The contractor will work directly with the registry supervisor manager registry specialists and other contracted staff during this assignment.

Generally the contractor will perform the following tasks:

Provide help desk support by responding to inquiries via phone and email
Provide initial and ongoing training to endusers inperson and online
Provide initial and ongoing training to immunization program staff
Serve as a liaison and contact for onboarding provider clinics
Develop training tools and guides for all end users
Update training materials and presentations as new IIS functionality is implemented or modified
Identify website needs and create content to address them
Post updated training materials and links to website as necessary
Respond to end user inquiries regarding training and onboarding
Conduct posttraining outreach to end users to provide them with needed materials and to facilitate a seamless transition
Conduct posttraining surveys
Consistently treat end users stakeholders and coworkers with dignity and respect
Create and maintain a work environment that is welcoming and respectful of diversity

Required/Desired Skills

Feel free to reach Anita at