Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
Train, develop, and motivate staff to increase productivity.
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
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