Member Relations Specialist

Skills and Qualifications

• At least 12 years of sales experience. Fitness Industry or BPO experience is an advantage. Proven track record in member relations.
• Bachelors/College degree in Business Administration Management & Sales and Marketing.
• Knowledgeable in Microsoft Word Excel Google applications.
• Excellent in oral and written communication skills.
• Must be driven ambitious assertive and can finish work on deadlines.
• Result and Goal oriented and have a winning mindset.
• Willing to be assigned at any Anytime Fitness Branches in Metro Manila Visayas or Mindanao.

Roles and Responsibilities

• Scope: Suspended Members Cancellations Request Billing Collection Advanced Payments through Debit Card and overthecounter OTC Member Journey and Member lifespan.
• Maintain suspended members rate at 5% based on TOTAL MEMBERS.
• Call suspended members to notify reactivation schedules or to persuade early reactivation.
• Handle cancellation requests and keep it below 3% based on total ACTIVE MEMBERS.
• In charge of Billing Collection calls from 1month defaulter D1 to 3month defaulter D3 with a collection average of 80% on D1.
• Responsible in tracking all members who have used debit cards noncredit card members and ensure advanced payments and OTC collections are paid.
• Call debit card/noncredit card members and convince switching to credit cards.
• Do service calls to ensure all NJMs are properly onboarded completed Health Optimization Program assigned to a Personal Trainer PT and is well engaged keeping them on active status for the first 6 months of their membership.
• In charge of checking member transferins and out.
• Supports the operations team and ensure proper onboarding and completion of Health Optimization Program induction promote new joined members NJM Referral and PT campaigns and other retentions initiative.