Customer Success Manager

Are you passionate about renewable energy and ready to make a significant impact in the solar industry Look no further! Eversun a leading provider of innovative photovoltaic panel solutions is seeking a talented and experienced customer success professional to join our team.

At Eversun we are committed to revolutionizing how solar energy is captured and utilized. Our cuttingedge technology and innovative subscription model have propelled us to the forefront of the photovoltaic industry. As a rapidly growing company we provide a collaborative and dynamic work environment where creativity and innovation thrive.

Tasks

Oversee the entire customer journey from contract signature to the installation of solar panels.

Develop and implement strategies to enhance customer satisfaction and loyalty.

Coordinate with the installers team and Bureau dtude team to ensure timely and efficient installations.

Monitor and control project timelines ensuring all tasks are completed within the agreed timeframe.

Address and resolve any issues or delays in the installation process.

Maintain regular communication with customers providing updates and ensuring their needs are met.

Analyze customer feedback and data to identify areas for improvement.

Collaborate with other departments to streamline processes and enhance overall customer experience.

Requirements

French as a native language (Mandatory).

Conversational level of English (Mandatory).

Experience in customer service or account management.

Motivated and enthusiastic individual.

Rigorous and organized approach to tasks.

Creative thinker capable of bringing new ideas and taking initiative.

Excellent listening skills and confident phone presence.

Team player with strong collaboration abilities.

Passionate about renewable energy and sustainability.

Benefits

The opportunity to be part of a fastgrowing and innovative company.

A collaborative work environment that encourages creativity and personal growth.

The opportunity to make a real difference in the renewable energy sector.

Hybrid work after the trial period.

If youre ready to take on this exciting challenge and gain valuable experience in the field of customer service and social impact we would love to meet you!