Contact Center Agent - French Speaker

We are looking for a Contact Center Agent for a Shared Services Center with a dynamic and multicultural environment with talented professionals from over 15 different nationalities.

Tasks

You will provide assistance via phone/mail/email/chat from customer simple and complex queries that impact the performance of the business

• Guide the customers through the Webshop is part of your role
• Further you will be ensuring that the data received from the customer is accurately and timely maintained
• Transfer queries to the corresponding department

Requirements

• You have a High School Degree
• You are able to communicate efficiently by phone and email with customers daily
• You speak at C2 level of French and B2 level of English
• Additionally you are proactive focused on responding promptly to actions
• SAP and Office Tools Basic Knowledge is preferred
• Able to work in a results oriented team is required in this role
• You ready to face new challenges and actively contribute to the success of the companys digital transformation project
• You are able to collect interpret and use data effectively driving digital transformation

Benefits

• Competitive salary
• Longterm contract direct contract with the final company
• Other benefits