Manager Operational Support
Posted on :
07-11-2024
Employer Active
1 Vacancy
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Job Description
- Act and deliver in the role of the primary point of contact for the department.
- Carry out a range of demanding clerical, data input, reconciliation, data administration, control and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations.
- As directed, support/undertake the timely and accurate delivery of all assigned projects and initiatives ensuring these are within specification and budgeted costs.
- Verify and check the work of other colleagues at lower grades.
- Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.
- Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.
- Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.
- Prepare periodical reports and escalating irregularities to management and other regulating units/parties.
- Provide advice, guidance and coaching to less experienced team members in order to enhance their technical capabilities and ensure value added service to other departments/units overseeing the work of a team as required.
- Conduct periodic review and appraisals for team members.
- Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.
- Provide business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain but markets are open in other parts of the world.
Employment Type
Full Time
Department / Functional Area
Key Skills
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