Client Success Lead

Job Title: Client Success Lead

Location: Remote (Global)

Company: Pro Coffee Gear

Pro Coffee Gear a rapidly expanding ecommerce company specializing in coffee equipment is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our companys growth and client satisfaction involving various businesscritical functions.

Responsibilities:

• Sales Enablement: As a Client Success Lead youll facilitate email and text communications for our consultative sales process including draft emails and Shopify checkouts. Your role will also extend to managing 3rd party sales channels and social channels.
• Quote and Invoice Creation: Generate quotes and invoices for customers through Shopify QuickBooks and other sales channels ensuring accuracy and timely delivery.
• Client Success: Youll handle queries from clients about their equipment coordinating professional installation and addressing any operational issues. This role will require you to work closely with our aftersales lead to ensure toptier client service.
• Shipping Damage & Returns Management: Oversee shipping logistics and coordinate claims related to damages and returns. Youll manage communication with our clients about these issues and ensure appropriate actions are taken promptly.
• Aftersales Orders: Postpurchase youll assist clients with subsequent orders of related items such as parts filters and accessories. This will involve some research and coordination for items not listed on our website.
• Process Improvement: With a unique view of recurring activities youll be able to suggest automation and streamlining opportunities to increase efficiency within the company.

Qualifications:

• Experience in clientfacing roles with a proven track record of exceeding customer satisfaction goals.
• Strong communication and interpersonal skills.
• Ability to handle complex logistics and operations tasks.
• Proactive problemsolving abilities.
• Familiarity with the ecommerce sector particularly Shopify and QuickBooks would be beneficial.
• Knowledge of coffee equipment and industry is a plus.

Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.

At Pro Coffee Gear we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are passionate about coffee client satisfaction and improving operational efficiency join our team and help us empower the craft of professional coffee. Apply now!

Remote Work :

No