Entry Level Customer Service Assistant

Job Title: EntryLevel Customer Service Assistant

Location: Dallas TX

Department: Customer Service

Reports to: Customer Service Manager

Job Type: FullTime

Job Summary:

We are seeking a motivated and enthusiastic EntryLevel Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for our customers providing exceptional service and support to ensure a positive experience. This is an excellent opportunity for someone looking to start their career in customer service and grow within our company.

Key Responsibilities:

• Respond to customer inquiries via phone email and live chat in a timely and professional manner.
• Assist customers with order placement tracking and returns.
• Resolve customer complaints and issues with patience and understanding.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Stay updated on product knowledge and company procedures.
• Perform other administrative tasks as required.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Proficient in basic computer applications (e.g. Microsoft Office email).
• Positive attitude and willingness to learn.