Service Advisor - Car Dealership

Job Title: Service Advisor Prestigious Car Brand

Location: Basingstoke RG21 6XH

Salary: Up to 30000 (depending on experience) bonus OTE Up to 39000

Full Time and Permanent role will involve working Saturdays on a rota Basis

Hours: 7.30am5.30am or 8.00am6.00pm

Our client is an automotive retailer representing prestigious car Brands they have a total of 30 businesses providing sales service and accident repair services across Sussex Surrey Kent and Hampshire.

Established since 1931 they are a successful and progressive third generation family owned business.

They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Basingstoke.

The role of the Service Advisor is to:

• Provide our clients customers with a warm inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
  
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
  
• Successfully manage the flow of information between the workshop the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.
  

KEY RESPONSIBILITIES

• Provide exceptional levels of customer service and ownership throughout the customer s experience.
  
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  
• Confidently establish an understanding agreement with the customer of the work to be carried out.
  
• Accurately maintain the service department loading system in line with workshop capacity.
  
• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  
• Understand and adhere to manufacturer service requirements.
  
• Maintain safe working practices and abide high standards of the business.
  
• Take on additional responsibilities as required by the business.
  

Please only apply for this role if you are happy to work Saturdays on a rota basis.

To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment on email: or call