IT Systems Engineer

Zscaler Implementation Internet Access VPN Remote Access Zero Trust

Equinix Implementation SDWAN

Provide technical guidance and mentorship to junior IT engineers and support staff.

Ensure compliance with security standards policies and best practices for IT systems and data protection.

Collaborate with other IT teams business stakeholders and external vendors to deliver highquality technical support.

Interface with Zscaler Technical Support in the creation and resolution of issues created with the vendor.

Requirements:

Engineering Skills:

Zscaler Platform Knowledge: (required)

Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) and Zscaler Client Connector.

Familiarity with Zscaler s cloud architecture and security services.

Networking:

Strong knowledge of networking protocols (TCP/IP HTTP/HTTPS DNS etc.).

Experience with VPNs MPLS SDWAN and other network technologies.

Understanding of network architecture and design principles.

Security:

Knowledge of cybersecurity principles and best practices.

Experience with firewall IDS/IPS DLP and other security technologies.

Cloud Computing:

Familiarity with cloud service providers (AWS Azure Google Cloud).

Understanding of cloud security concepts and services.

Operating Systems:

Proficiency in managing and troubleshooting Windows Linux and macOS systems.

Scripting and Automation:

Skills in scripting languages (Python PowerShell Bash) for automation and integration tasks.

Identity and Access Management:

Experience with identity providers (IDPs) and single signon (SSO) technologies.

Knowledge of authentication protocols (SAML etc).

Web Technologies:

Understanding of web traffic inspection and filtering.

Knowledge of SSL/TLS encryption and decryption.

Endpoint Security:

Experience with endpoint protection platforms (EPP) and endpoint detection and response (EDR) solutions.

Logging and Monitoring:

Familiarity with logging tools and SIEM solutions (Google Chronicle).

Understanding of log analysis and monitoring practices.

API Integration:

Skills in working with RESTful APIs for integration with thirdparty systems.

Understanding of API security and management.

Troubleshooting and Support.

Strong problemsolving and analytical skills.

Experience in technical support and troubleshooting complex issues.

Certifications: (preferred)

Relevant certifications (e.g. Zscaler Certified Cloud Professional Zscaler Internet Access Administrator CISSP CCNA etc.) are a plus.

Required:

NAS

Application Architecture

Web Architecture

Other Skills: (preferred)

Agile experience

Experience with Azure DevOps i.e. Kanban boards and/or Sprint.

Experience working within a hospital setting that has 24x7 patient care.

Experience communicating status updates with exec leadership and project teams

Experience with working with users on reported issues.

Strong Customer Service Skills and ability communicate professionally.

Troubleshoot and resolve issues and incidents in a timely and professional manner.

Will equipment be provided