Dialer Manager

Job Description: Dialer Manager

Job Responsibilities:

• Manage the dialer operations to ensure efficient call center performance.
• Oversee the implementation and maintenance of dialer system configurations.
• Analyze and optimize dialer performance to maximize efficiency and productivity.
• Monitor call center agents' adherence to dialer schedules and performance targets.
• Generate and analyze reports on key dialer metrics to identify areas for improvement.
• Train and guide dialer operators on best practices and system utilization.
• Collaborate with call center management to ensure seamless integration of dialer operations.

Essential Qualifications:

• Prior experience working with dialer systems in a BPO or Call Centre setting.
• Strong understanding of dialer technologies and system configurations.
• Excellent analytical and problemsolving skills.
• Ability to manage and lead a team effectively.

Desired Experience:

Minimum of 3 years experience in a dialer management role.

Maximum of 20 years experience in call center operations.

Salary & Benefits:

Salary Range: Negotiatble

Other benefits and perks provided by the company.