Senior Software Engineer - Customer Support

The role requires a tenacious individual to drive issues to resolution, crafting workarounds to unblock customers either independently or in partnership with product and engineering teams. Utilise your expertise to identify product and documentation enhancements, delivering them alongside the product and engineering teams.

The successful candidate will possess over 7 years of experience in customer engineering and SRE teams, with a proven track record of resolving technical support issues and escalations efficiently. Your troubleshooting skills will be put to the test with API and various types of integration at scale in AWS environments.