Senior Operations Manager

Capitol Bridge Puerto Rico is currently looking to hire a Senior Operations Manager for our Isabela, PR site. The role is on-site and will oversee and manage the business operations and implement policies, objectives and initiatives. The Senior Manager will be responsible for leading, coaching, developing and mentoring a team of operations managers and supervisors. In addition, this role will be key to leading the site to reach goals and key performance indicators. The Senior Manager will report to the Director of Operations.

Salary: $75,000-80,000 annual

Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays

Essential Duties and Responsibilities:

- Provide oversight and day-to-day management of program demands including customer requirements, business processes, systems, budget, and operations to ensure performance metrics are met

- Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, including costs, quality, timeliness and effectiveness

- Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policy

- Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion

- Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings

- Effectively communicate and support the company’s/program’s vision and goals to your team and peers

- Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement

- Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes

- Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations

- Perform other duties as assigned by leadership

Minimum Requirements:

- Bachelor’s degree or equivalent combination of education, work experience considered in lieu of degree required

- At least three (5) years of people management experience required

- At least five (5) years of experience in related field required

- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills

- Excellent organizational skills

- Proficient in Microsoft Office

- Ability to be flexible in work schedule to meet changing business needs, deadlines, and priorities

Screening:

This project requires the successful completion of a background check and fingerprinting screening.

Reasonable Accommodation

Capitol Bridge complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.