Home medical equipment Specialist

The HME Specialist I position is the first of multiple career opportunities within the Client Stores.

Essential Duties:

Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions.

Gathers registration and insurance information accurately and efficiently and processes information for payment according to payer requirements.

Handles private patient information in a compliant and confidential manner.

Assists with maintaining store inventory including inventory cycle counts and perpetual inventory.

Performs duties of the job in a manner that is attentive to age and ability considerations of the patient.

May provide patients with mobility aides breast pumps CPAP machines and supplies over the counter compression or braces training ostomy supplies urology supplies wound care supplies and oxygen services or other durable medical equipment or medical supplies depending on store location.

May be assigned to working on the medical supply store floor or in a call center environment.

Skills:

Effectively reads writes speaks and understand English.

Able to learn technical tasks and able to follow written and verbal directions.

Comfortable utilizing technology problem solving and efficient with software applications.

Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.

Proven ability to multitask and make good decisions regarding customer service.

Must be able to work independently as needed.

Physical and mental stamina to be able to withstand what can often be a fastpaced environment; may be on feet or sitting on feet 90100% of the time.

Must be able to tolerate repetitive hand motion.

Must be able to lift up to 50 pounds.

Required:

Excellent Communication Skills

Preferred Skills & Experience:

Prior customer service sales healthcare or patient care experience preferred.

Prior DME experience is preferred but not required.

Knowledge of Medicare Medicaid and/or private insurance billed preferred with attention to detail.

Education:

HS Diploma or equivalent.