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You will be updated with latest job alerts via emailThis is a remote position.
Collection Agents
Start Date: 27th August*
End Date: 31st January 2025
Day Rate: £150 (Umbrella Only)
Location: Remote
Working Hours: Full Time. Monday to Friday: between 8am to 8pm Saturday: 9am to 5pm
Typical shift pattern includes 1 Saturday in 3 and 2 late shifts per week.
Role Overview:
At Deloitte we re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a wellknown Retail Banking Client operating within a highvolume inbound call centre environment. The Collections Agents will handle a large number of calls speaking with customers who are facing financial difficulty completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers using the TEXAS framework to effectively identify and support them with their financial health.
These roles would suit candidates with a customercentric mindset who can work to a high level of accuracy in a resultsorientated and qualitycontrolled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development with the ability to shape your career in a growing team.
Responsibilities:
*There will be future intake dates if the 27th August doesn t work for you.
Full Time