Digital Support Specialist
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Job Description
• Ensure environment stability, availability, security and performance through SLO’s, SLA’s and automation enforcement
• Develop and maintain CI/CD across a range of languages and environments.
• Working closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operate.
• Participating in On-Call rotations, fixing support escalation Issues, helping to improve incident response and conducting post-Incident reviews.
• Responsible for the end-to-end monitoring activities (application, system, setup)
• Vendor management and follow up vendor escalated issues and planning for systems upgrades.
• Technical Guidance to build team knowledge and skills.
Employment Type
Full Time
