BPO Director For Operations - Clark Pampanga - 250K

We are looking for a BPO Operations Director:

Work Location: Clark (Onsite)
Salary: up to 250k
Schedule: MondayFriday

As a Business Director He/She will oversee daytoday operations to achieve optimal results on efficiency metrics. He/She is also expected to:

Key Responsibilities

Work with Program and CrossFunctional Leads to achieve Platinum Standard/Operational Excellence;

Work with Business Development Sales and Management Teams to explore business growth

Support the Recruitment team to ensure hiring is completed on time for both Consultant and support roles as needed;

Participate in the New Hire Orientation to welcome new employees to the programs;

Support the Training Lead to ensure all required Consultant training is effectively completed on time with optimal results;

Work with the Quality and Program Leads to ensure that regular quality monitoring coaching and performance intervention that develop motivate and guide teams are implemented to attain successful outcomes and business objectives;

Implement a regular Reward and Recognition mechanism for the program/s;

Work with HR and Program Leads to ensure that corrective actions are followed through as needed;

Lead activities in support of employee satisfaction survey results and other sources of employee feedback;

Work with the Talent Development team to ensure all required developmental training for supervisors are effectively planned and completed on time;

Work with HR Program and Crossfunctional leads in identifying and developing a succession plan for all critical positions in the site;

Work with the Site Lead for BCP in planning testing and activation;

Lead efforts to uphold compliance in all organizational standard procedures and policies (i.e. InfoSec Physical Security Visitor Processing operational processes business reviews etc.); and

Lead efforts to uphold compliance in all contractual and regulatory requirements (i.e. client SOW government requirements etc.).

Required Skills/Education:

Earned a Bachelors degree in any field

Post Graduate degree and certification preferred

At least 10 years of BPO experience (inclusive of 2 years in an operations director capacity)

Strong Financial Business/P&L Management skills

Strong background in client relationship and operations management

Should have US Banking and Financial Services background specific to Customer care & Collections

Remote Work :

No