Seek and act on customer feedback and use this to drive continuous improvement.
Health, safety, and welfare
Update, communicate, and track the induction process for all new staff, ensuring mandatory Health, Safety and Welfare learning is done.
Develop an Occupational Health facility for CBS with a local health provider. Understand which staff need an annual review and how best they can be supported if risks at work need to be mitigated or changed to support continued employment. Monitor and ensure annual health checks (compulsory for some roles) are done and verify the outcomes of any independent assessments.
Promote a good work-life balance for staff . Work with line managers to ensure staff take their leave and do not carry excessive balances, that staff take TOIL when due to them, and actively monitor and devise means to reduce stress in the workplace to acceptable levels (as dictated by UK H&W guidelines).
Communication and engagement
Develop and leverage an effective network of contacts across other embassies in Amman, other British Embassies in the MENA region, and with contacts in relevant teams both in the UK and globally. Sharing best practice with other MENA missions and building a sustained network with other HR professionals.
Develop and leverage good working relations with all staff at the Embassy but particularly staff who are locally employed. Ensure regular updates on HR related matters are magnified and attend monthly meetings with the HR Hub in Abu Dhabi, promoting their work to staff at Post and encouraging greater use.
Other local requirements
Undergo specific training and be ready to take on a Welfare or Information role in the event of a crisis, taking part in desk-based crisis exercises in preparation for this.
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