Customer Service Officer

Job Title: Customer Service Officer

Location: New Orleans LA

Department: Customer Service

Reports To: Customer Service Manager

Job Type: FullTime

Job Summary: As a Customer Service Officer you will be the primary point of contact for our customers ensuring their inquiries issues and concerns are addressed promptly and effectively. Your role is crucial in maintaining the company's reputation for excellent customer service and support.

Key Responsibilities:

1. Customer Interaction:

   • Handle customer inquiries via phone email and live chat in a professional and courteous manner.
   • Provide accurate information about products and services.
   • Resolve customer complaints and issues efficiently and effectively.

2. ProblemSolving:

   • Identify and escalate priority issues to the appropriate department.
   • Follow up on customer interactions to ensure satisfactory resolution.
   • Use critical thinking to troubleshoot and solve complex customer issues.

3. Team Collaboration:

   • Work closely with team members and other departments to resolve customer issues.
   • Share insights and suggestions for improving customer service processes.
   • Participate in team meetings and training sessions.

4. Customer Satisfaction:

   • Conduct followup calls and surveys to gauge customer satisfaction.
   • Implement strategies to improve overall customer experience.
   • Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problemsolving and analytical abilities.
• Proficient in Microsoft Office and customer service software.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational and multitasking skills.