Call Center Customer Service Agent

Job Title: Call Center Customer Service Assistant

Location: Denver CO

Company: DevComNow

Job Type: Fulltime

Job Summary: The Call Center Customer Service Assistant will be responsible for handling inbound and outbound calls providing excellent customer service resolving customer issues and ensuring customer satisfaction. The ideal candidate will have strong communication skills a customercentric attitude and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information about products and services to customers.
• Resolve customer inquiries complaints and issues promptly and efficiently.
• Follow up on customer requests and ensure timely resolution.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Meet or exceed performance targets and KPIs set by the management.
• Stay updated on product knowledge and industry trends to provide informed assistance to customers.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively.
• Proficient in using computer systems and software including MS Office and CRM systems.
• Ability to work in a fastpaced environment and handle high call volumes.
• Positive attitude and a commitment to providing outstanding customer service.