Customer Service Representative

Position Title: Customer Service Representative

Location: Philadelphia PA

Department: Customer Service

Reports To: Customer Service Manager

Position Type: FullTime

Job Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries resolving issues and ensuring a positive customer experience. You will be the first point of contact for our customers and will play a crucial role in maintaining our company’s reputation for excellent customer service.

Key Responsibilities:

• Respond to customer inquiries via phone email chat and social media in a timely and professional manner.
• Resolve customer complaints and issues efficiently ensuring customer satisfaction.
• Provide accurate information about products services and company policies.
• Process orders returns and exchanges according to company procedures.
• Maintain detailed and accurate customer records and interactions in our CRM system.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Stay uptodate with product knowledge company updates and industry trends.
• Contribute to the development and implementation of customer service policies and procedures.

Qualifications:

• High school diploma or equivalent; Associate or Bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Proficient in using CRM software Microsoft Office and other relevant applications.
• Ability to work independently and as part of a team in a fastpaced environment.